Before you Fly

Covid-19: What we - and you - can do to keep safe

There are no longer any restrictions on travelling to Montserrat and Antigua.

However, please check before flying to all destinations that regulations have not changed. Please see Government website for more details (www.gov.ms/covid-19).

Bookings

Please make sure we have your contact details. This is particularly important if we have to change the time of your flight. If you do not have a local number or pick up your e-mails so we can contact you in advance please reconfirm your flight the day before travel.

Passenger weight restrictions

PASSENGER WEIGHT: Due to aircraft weight restrictions, passengers weighing 136 kg (300 lbs) or more (including carry-on) MUST purchase 2 seats for carriage on our aircraft. If a second seat has not been purchased and is not available at check-in because the flight is full they will be denied boarding with no refund of ticket paid.
All passengers give their weights in lbs when they book. It is important this is accurate because we base our maximum loads for a particular flight on weights declared. If passengers are found at check-in to be significantly heavier than their weight declared on booking they may be denied boarding with no refund.

Fares & Taxes

Please check our Reservations Section on the home page for fares available on any specific flight. These vary from flight to flight.

As well as the Full Fare (YOW and YRT), there are cheaper Round Trip Special fares (TRT) and also special discount fares might show up from time to time. The Yfares are available on all seats but special offers (TRT or others) might be in limited supply, particularly during the Christmas to Easter period. All our current fares above are changeable for US$35 per passenger per sector but conditions do apply. Please take out travel insurance in case your travel plans change.

Our fares are quoted in US Dollars (at the rate of US$1 to EC$2.7) and are subject to change without notice. Validity of all tickets is nine months from original date of purchase.

Taxes & Fees added to our fares (per person)

All flights originating in Antigua except domestic flights to Barbuda	10% of the fare on single or return flights
All flights in to and out of Antigua except domestic flights to Barbuda	Antigua Airport Administration Charge US$20 or $40**
Flights Barbuda to Antigua	AAAC US$4 each way (domestic route)
Flights Antigua to Nevis	Nevis Passenger Facility Charge US$10
All flights originating in Nevis	Nevis Ticket tax is 10% of the fare on single or return flights
Flights Montserrat to Antigua (or vice versa)	Service Charge $14 plus Handling Fee US$6
All Flights from Montserrat	Port Security Charge $4 & Embarkation Tax $10
All Flights	Fuel Surcharge payable on fares - subject to change depending on the cost of fuel
No taxes are payable by infants

 
All Taxes & Fees are subject to change without notice

** For passengers travelling to or from Antigua & Barbuda - The Antigua Airport Administration Charge tax went up in May 2024. It is now US$40 payable for flights inbound to and outbound from Antigua if passengers are not in transit using Antigua Airport within 24 hours. A new tax of $20 is payable if transitting within 24 hours. The $20 tax has been added to tickets booked since 20 May 2024. Any balance owing will be charged at check-in. As proof of transit passengers must show their onward/inbound ticket/itinerary to check-in staff. Failure to show proof of transit will result in the tax being charged.

Return Flight Requirements

Visitors who cannot give evidence of their right to live in Montserrat, Nevis or Antigua must either purchase a return or onward ticket or show evidence of having a return or onward booking which they must show to check-in staff on departure. Without this passengers will either have to buy a return ticket before proceeding with check-in or could be denied boarding with no refund. If in doubt please check with the island authorities.

Connections

FlyMontserrat is a point-to-point airline which means that passengers on connecting flights in Antigua must first clear Immigration /Customs formalities, collect their baggage and check-in for the next flight; baggage cannot be ‘through-checked’ to the final destination.

While FlyMontserrat makes every effort to operate on-time it is not responsible for missed-connections. Delays caused by situations outside the Company’s control (for example bad weather, airport closures, security delays and airport personnel strikes) that inconvenience passengers who miss onward flight connections, meetings or have to stay overnight in hotels will not be the responsibility of FlyMontserrat. It is advised that passengers take out insurance to help compensate them in this eventuality. We also recommend that passengers allow at least two and a half hours connection time, especially at peak-travel times at V.C. Bird International Airport, Antigua.

Minimum Connecting Times

How much time to allow between arrival in Antigua by air and our departure time is up to the customer to decide. We advise that AT LEAST two and a half hours should be enough but we do not GUARANTEE this because:

• Incoming flights can be late arriving
• There can be delays and congestion at immigration and/or customs on arrival (sometimes an hour for a fully laden 777)

Passengers should remember our check in CLOSES 70 minutes before departure.

Remember that the US$35 change facility on FlyMontserrat bookings is NOT available after 6 hours before the ticketed departure time.

Suggestion: If a passenger knows that their incoming flight is delayed and they will not make their connection they should contact us by email asking us to cancel their existing booking (we then have a record of this). Or passengers can call us during opening hours (8am to 5pm) to change their reservation. We will do our best to re-accommodate passengers but changes are subject to availability.

Taking out travel insurance might cover your loss if you are delayed.

Important baggage information

Air travel is easier and less stressful if you plan in advance- here are some tips:

Checked baggage

• Know your baggage allowance and use your bathroom scales to weigh it before you leave for the airport.
• Don't pack any valuables, medication, keys or fragile items in your checked baggage
• Don't pack your passport, visas or other travel documents because you won't be able to access your baggage after you check-in
• Take cash or a credit card to pay any Excess Baggage charges
• Label your bags with your name and destination address ( never use your home address) and/or your e-mail or mobile phone number
• If there are straps on your baggage please secure them otherwise they could get caught and rip your baggage
• Remove old tags and labels from previous flights.

Airport security

• After check in, go immediately through security because there may be long queues and flights won't wait for you.
• As you approach the security check remove your coat or jacket; take your laptop and liquids out of your hand bag for separate screening and be prepared to remove your shoes and belt if requested.
• Your hand baggage will be checked by security staff using x-ray machinery. If you have film material over 1000 ASA or are fitted with a heart pacemaker please inform the security screening staff.

Dangerous articles

Restrictions apply to the items you can bring on board your flight.

Some items cannot be brought into the cabin but are permitted in your check in baggage, while others are barred from any kind of baggage at all. Full details are below.

Dangerous articles in hand baggage
The following items are seen as potentially dangerous and cannot be carried in your hand baggage:

• Toy or replica guns (plastic or metal)
• Catapults
• Household cutlery
• Knives with blades (of any length), Paper knives/letter openers
• Razor blades
• Darts, Sporting bats, Billiard, snooker, & pool cues
• Christmas crackers (while not allowed in hand baggage, if boxed these may be included in check in baggage)
• Scissors (except those with blunt or round-ended blades less than 6cm in length)
• Matches
• Hypodermic syringes
• Tradesmen's tools

Articles banned from all baggage
Safety considerations mean the items listed below (and other similar items) are not allowed in your baggage at all, whether hand baggage or check in baggage:

• Cigarette lighters with a blue flame and cigar lighters, including butane, absorbed fuel (Zippo style) and battery powered and novelty lighters
• Safety matches*
• Party poppers
• Compressed gases, whether deeply refrigerated, flammable, non flammable or poisonous - E.g. CO2, butane, oxygen, liquid nitrogen and aqualung cylinders
• Corrosives such as acids, alkalis, mercury and wet cell batteries
• Explosives - fireworks, flares, sparklers or other explosives of any kind
• Flammable liquids and solids such as lighter fuel, paints, thinner and firelighters
• Radioactive material
• Briefcases and attaché cases with alarm devices installed
• Oxidising material such as bleaching powder and peroxides
• Weapons such as disabling sprays - tear gas, mace, pepper spray and so on
• Firearms and ammunition
• Poisons and infectious substances such as insecticides, weed killers and live virus materials
• Solids such as carbon dioxide and solid dry ice
• Other dangerous articles such as magnetised, offensive or irritating materials

*While safety matches and lighters are not permitted in hand baggage or checked baggage, you may carry them on your person. ‘Strike anywhere’ matches are prohibited.

If you are unsure about any item please contact the airline. While these items are prohibited in hand baggage or hold baggage, some can be carried as cargo.
FlyMontserrat has an approval to carry Dangerous Goods, provided they are packed in accordance with cargo regulations. Please contact the airline for details in advance.

Carry-on Cabin Baggage

FlyMontserrat operates small commuter-style aircraft with no overhead baggage bins so all carry-on baggage must fit under the seat and be less than 4.5 kilos (10 lbs) It should be smaller than 26cm x 38cm x 15cm (10” x 15” x 6”).

Any bag that is overweight or oversize will be treated as checked baggage and charged accordingly.

In addition, you may take the following items into the cabin: umbrella, walking stick, crutches and a coat, a fully collapsible disabled person's wheelchair and/or braces or other prosthetic device for the passenger's use. Certain items such as an infant pushchair must be labelled and stowed in the checked baggage compartment.

Everything else should be included within your carry-on bag.

Note: An infant carrying basket or bassinet will not be transported in the aircraft cabin unless the size of the basket or the bassinet will permit it being secured by a seat belt and a seat is reserved for the infant.

All Carry-on must be presented at check-in for weighing and tagging. Any bag that has not been tagged at check-in might be offloaded from the flight.

Checked Baggage Allowances

Checked baggage allowances are per full fare-paying passenger. Infants get no free baggage allowance. Bags will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight.

FlyMontserrat baggage allowances and excess baggage policy is as follows; charges are calculated per sector and will be collected at time of check-in.

Checked bags	up to 50 lbs/23kg Standard	51-70 lbs/23-32kg Over Weight	Oversized (see limits below)
1st checked bag	Free	USD 50.00 flat rate	USD 60.00 flat rate
1st extra bag	USD 50.00	USD 50.00 flat rate	USD 60.00 flat rate
2nd or more extra bag(s)	USD 100.00	USD 100.00 flat rate	USD 100.00 flat rate

• All excess baggage (over and above one Standard bag of less than 50 lbs/23 kilos and carry-on of 4.5kg or 10lbs) is accepted on a ‘standby’ basis and will be carried subject to space being available on the aircraft and on payment of the fee(s) listed above.
• FlyMontserrat is not responsible for any delays in the transportation of excess baggage to its final destination; customs clearance charges and/or costs incurred for the collection of ‘stand by’ baggage.
• No one piece of baggage shall exceed 70 lbs / 32 kg and must fit into the hold door.
• Baggage must be within overall dimensions (length + width + height) of a total of 62 inches. Any piece with overall dimensions in excess of this total will be counted as oversized and might have to be quoted for individually.

IMPORTANT

Checked Luggage - FlyMontserrat will not accept valuable or perishable items not covered in our limit of liability in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether FlyMontserrat knew or should have known of the presence of such items in checked or transferred baggage. If any such items (camera equipment, jewellery, computers, electronic devices, videos or optical equipment, etc.) are lost, damaged or delayed, you will not be entitled to any reimbursement under our standard baggage liability, or under any declared excess valuation. Do not attempt to check these items. Carry them with you in the passenger cabin (subject to carry-on baggage limitations).

FlyMontserrat is a point-to-point airline and, in the event of delayed baggage arrival, will not accept responsibility for the onward transportation of baggage beyond the FlyMontserrat ticketing destination. Passengers must collect their bags from the Customs area.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel, including domestic portions of international journeys, the liability limit is approximately US$9.07 per pound or US$20.00 per kg for checked baggage to a maximum limit of 23kg (50lbs). Passengers are responsible for their own carry-on and protecting it so it cannot be damaged. The Company shall not be responsible for carry-on that is larger or heavier than the limits in our terms and conditions.

Time limit for action: Unchecked carry on claims must be notified to the carrier or its agent immediately on arrival. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

IMPORTANT TIME LIMITS: You must report any damage or missing Checked or unchecked Baggage to a FlyMontserrat agent BEFORE you leave the Airport of arrival so it can be inspected and photographed. Any theft from your Checked Baggage Must be reported to Management within 24 hours of the receipt of the checked baggage. Passengers with damaged or missing bags or items must complete a Property Irregularity Report within 24 hours.

Cancellations & Refunds

FlyMontserrat fares are non-refundable. If you cancelled more than six hours before the ticketed departure time you will be entitled to a refund of taxes & fees paid less an administration fee of US$35 per passenger.

If you fail to cancel your flight more than six hours before your ticketed departure time you will be considered a 'No Show' and your seat will be considered flown.

Refund requests must be made to FlyMontserrat, info@flymontserrat.com within 7 days of the original travel date.

You are strongly advised to purchase personal Travel Insurance that includes coverage for Cancellation and Curtailment.

Changing your booking

Check your flight itinerary to see whether the flight you have booked is changeable.

If changes are allowed they must be made more than six hours before your ticketed departure time by telephoning or visiting FlyMontserrat's office in Montserrat, e-mailing us on info@flymontserrat.com, or visiting FlyMontserrat’s handling agents in Antigua, Nevis or Barbuda (during opening hours). No changes can be made within six hours of ticketed departure time and unused tickets will be considered as flown and have no value.

Flight dates, times, and routes are changeable subject to seat availability, at the rate of US$35 per passenger sector. In addition, to these flight change fees, any price difference between the original fare and the new fare is charged.

Round Trip Specials (TRT) and discount fares first have to be upgraded to full Y fares and then the change can be made (as above).

Please note that if the total price on the new flight is lower, no refund will be made and the change fee is still applicable.

A passenger name can be changed at the rate of US$35 per passenger per sector. Any name change made to a flight reservation must be for that individual passenger’s complete flight itinerary. Once one sector of a round trip has been flown, the name cannot be changed.

Your ticket is valid for transportation from your point of origin, possibly via a stop-over to the destination as shown on your ticket. The fare you have paid is calculated on this basis. Should you wish to change your journey and disembark at an airport other than your ticketed destination your new journey will be recalculated and you will be given the option of accepting the new price or maintaining your original journey as ticketed. Should you change your journey without our agreement we reserve the right to assess the correct fare for your actual travel and collect from you any difference between the fare you have paid and the fare applicable for your revised journey.

Ticket Park:

If you need to change your date of travel but do not have a new date – use our “Ticket Park” facility. This enables you to ‘park’ your ticket up to the expiry date (9 months from date of purchase) and gives you time to work out your changed travel plans and change your flight.
To use the Ticket Park, similar conditions apply to making a change – contact the office for full details - upgrade (if necessary) your fare to a full Y fare, pay the change fee and then when you choose the flight you want (subject to availability and expiry date) the change is free of charge (unless there has been any change in fares or taxes).
Any ticket in our Ticket Park facility must be flown before the expiry date or it will be considered used and have no value.

Check-In

If you already have an e-ticket you should proceed directly to the check-in desk and present your confirmation/itinerary with booking reference together with your passport.

All checked and carry-on baggage must be presented at the check-in desk for weighing and labelling. Any unlabelled carry-on baggage will not be allowed on the aircraft. Purchases made in the departures area will be allowed on board if the total carry-on is within weight and size limits.

Check-in desks open two hours prior to scheduled departure, except for early morning departures before 09.15 where the desk opens 1hr 15 mins before departure. Early check-in is highly recommended. Check-in closes strictly 70 minutes before the scheduled time of departure. Passengers who have not COMPLETED check-in by this deadline, and reached the departure gate 30 minutes prior to departure, might have their flight cancelled.
Formalities relating to departure taxes and Antiguan Airport taxes will be conducted at the check-in desk.

On-Line check-in

Passengers have the facility to check-in on-line 24 hours before departure. This can be done through the ‘Online Check-in’ box on the FlyMontserrat website www.flymontserrat.com

Passengers can confirm the timing of their flight and print their boarding pass but they MUST still present themselves at the check-in counter at least 70 minutes before departure to have their baggage tagged and weighed, complete passenger departure tax formalities, and have their passports checked. Passengers who have not gone through these processes at the check-in desk will be asked to return to the check-in desk and, if delayed by the return, risk missing their flights.

Formalities relating to departure taxes and Antiguan Airport taxes will be conducted at the check-in desk.

 

Antigua
Passenger check-in and ticketing services are provided by C.A.S. at FlyMontserrat’s desk – usually at the left hand end of the bank of desks. Look for the FlyMontserrat logo above the check-in desk or on the departure boards. Note check in and ticket sales are only available within 2 hours of our flight departures. If you arrive for your flight early enough to be put on one of our earlier flights on the same day we will try and move you, for free, if you ask and staff have sufficient time to make the change.

Montserrat
Passenger check-in and ticketing services are provided by FlyMontserrat staff at John A Osborne Airport.
For information and reservations, Tel + 1 664-491-3434, e-mail info@flymontserrat.com

Passenger Mobility

Passengers in need of assistance should inform their travel agent or airline office at time of booking. However, if you need extra time or help to get to boarding gate or onto the aircraft please advise the check-in staff. Please advise if wheelchair access, or other help, is required as early as possible.

Choosing your seat

On FlyMontserrat you choose your seat onboard (subject to the Pilot’s instructions). For reasons of weight and balance the pilot might require passengers to sit in certain allocated seats.

Airport Departure Tax Information

FlyMontserrat collects certain taxes and fees that are included in your ticket price. However, Adults and Children (over 2 years) will be required to pay at check-in additional Airport Departure Taxes before boarding.

Departing from Montserrat

The Antigua Airport Administration Charge (SH tax) is payable on departure in the sum of either US$20 (connecting) or $40 per passenger who is not connecting through Antigua Airport within 24 hours. See taxes tab above.

Departing from Antigua or Barbuda

The Antigua Airport Administration Charge (SH tax) is payable on departure in the sum of either US$20 or $40 per passenger who has not connected through Antigua Airport within 24 hours. See Taxes tab above. On domestic flight between Antigua and Barbuda the charge is US$4.

Paying in cash:

Note that if using US$ notes the banks in Montserrat do not accept any notes that are not perfect. You must pay for all purchases using US$ cash with perfect dollar notes.

Note all taxes, fees and surcharges are subject to change at no notice

Children

Unaccompanied Minors

It is not possible to book an Unaccompanied Minor using the online booking system. They must be booked with the office.

The unaccompanied minor procedure is applied for a child between 8 and 12 years old, not accompanied by an adult over 18 years of age.

A child under 8 years of age is not accepted for transportation on FlyMontserrat flights if not accompanied by an adult.

FlyMontserrat flights have no flight attendants (cabin crew) on its aircraft and therefore cannot provide an escort for unaccompanied minors.

Parents or guardians must arrange:

• The necessary travel documents;
• For an authorised adult on departure to stay at the airport until the flight is airborne;
• For an authorised adult upon arrival to be at the airport at the actual time of arrival (contact details of the person must exist in the UM Handling Advice Form as well as in the reservation record);
• Sign the "Handling advice" form;
• Pay all costs involved in return transportation (meals, accommodation, ground transport, return fare, etc.) in case the authorized adult fails to meet the UM upon arrival.

Infants

Infants are those under two years old at the time of travel (before their 2nd birthday) while the youngest age an infant can be to travel is 48 hours old.

FlyMontserrat have a special Infant fare of USD 10 one-way when the infant does not have his/her own seat, but sits on an adult’s lap and has no baggage allowance. If you want your infant to sit in his/her own seat (only between 6 -23 months), or have its own baggage allowance, you will be charged the applicable adult fare. This cannot be booked online so please contact the FlyMontserrat office. There must be one adult accompanying each infant seated on an adult’s lap. If one adult wishes to travel with a second infant, this is only possible if the second infant is seated in an approved car-type seat and the applicable adult fare will be charged. If the second infant is under 6 months you must travel with a second accompanying adult.

Please ensure that any important infant supplies (baby milk etc) travel in your carry-on. Security currently allows baby milk to be exempt from the liquids regulations although you might be asked to taste it. Please check the current security regulations for the airport you are using.

Flying with your pets

FlyMontserrat policy on carrying pets and guide/assistance dogs:

Because our aircraft are small, without aisles and with no door preventing access to the cockpit, in the interests of safety all animals (including guide/assistance dogs) have to be carried in crates. These will be placed in the baggage compartment immediately behind the rear seats. A responsible person must travel on the aircraft with the pet.

All pets MUST be pre-booked with the office, advising us of the size and weight of the crate containing the animal. This is to ensure that there is room on the aircraft.

• Small Crates with animal - total weight under 30 lbs US$70
• Medium Crates with animals - total weight between 30-70lbs US$200

For any large crate with animal we might have to take out the seats and will have to quote individually. Price on request.

All owners must have the appropriate veterinary clearance paperwork for their pet to travel to its destination. This might include veterinary inspections and must be organized in advance.

Pets without veterinary clearances will not be allowed to travel.

Container Requirements

You must have a correctly sized container otherwise we may have to refuse to take your pet. The following requirements must be met:

• The container must be large enough for the pet to stand up, turn around and lie down in a natural manner, leaving at least 2 inches between the top of your pet’s head and the roof of the cage. Your pet should be as comfortable as possible
• The container must be strong enough to protect your pet during transport, be secure enough to contain it and have sufficient ventilation on all four sides.
• The door must be secured in such a manner that it cannot open accidentally or your pet cannot open it during handling and transport
• The cage must have a leak-proof base
• Your pet's nose and paws should not be able to fit through any ventilation opening or door mesh
• The container must have a water pot accessible from the outside
• Containers should be made from wood (not fibreboard), rigid plastic or fiberglass.

Many pet shops sell containers suitable for air travel or you can have one made to measure to the International Air Transportation Association specifications. Further information can be found on the IATA website at http://www.iata.org/animals

Group Travel

Due to the limited capacity of FlyMontserrat aircraft we do not offer special group fares. However for groups of up to seven adults travelling together to or from Montserrat (or 9 passengers travelling to or from Nevis) we have special Private Charter rates .
Please see our charter prices section for rates, click here

Passenger Profiles

FlyMontserrat customers can create ‘passenger profiles’ which will then store all their passport and contact details so that when they book all the information is downloaded at the touch of a button, making the booking process far quicker and easier. Attaching existing profile information to bookings will help passengers making bookings on-line as well as in the office or on the telephone.

Passengers will be able to access their ‘Shamrock Profile Area’ to see the history of all their flights.

Profiles can be set up either during the on-line booking process or when making a booking in the office. FlyMontserrat’s staff are there to help with this.

Travel Documentation

Every passenger (except for the domestic flight between Antigua and Barbuda), including children, requires a valid passport which must be produced at time of check-in and carried for the entire journey. It is the passenger's responsibility to ensure that they have in their possession the correct documents needed for travel to any destination. Passengers are advised to print out a copy of their e-ticket or itinerary as Immigration officials may require proof of an onward or return journey.

FlyMontserrat is legally required to supply Advance Passenger Information to the Immigration authorities at the airport of arrival.

For Passengers flying between Barbuda and Antigua identification has to be provided in the form of a passport, driving licence or local voter’s ID or social security card.

Traveling on FlyMontserrat flights is considered International travel (except between Antigua and Barbuda which is a domestic flight). All customers are required to present proof of identity such as:

• Proof of citizenship such as a passport at the check-in counter.
• Passengers must also be in possession of a copy of their itinerary as proof of their onward or return journey.
• Passengers must keep proper documentation on their person during travel.
• It is the passenger’s responsibility to ensure that they have in their possession the correct documents needed for travel to any destination.
• Visas as appropriate.

Persons arriving in Montserrat, Antigua or Nevis

Citizens from the USA, Canada, UK and most (but not all) European countries do not require visas for Antigua, Montserrat or Nevis. Some Commonwealth citizens do require visas.

The visa regulations are subject to change so please check before making your travel arrangements.
Visa Guide for Government of Montserrat

 

It is the responsibility of the passenger to check what entry requirements there are.

This information was correct at the time it was posted but we are not responsible for information given which might be changed at any time.

Baggage Claims

If your checked baggage does not arrive with you at the airport, please locate a FlyMontserrat representative and advise them of the situation. You will also be required to complete and sign a Property Irregularity Report Form, which will be supplied by the FlyMontserrat staff or handling agent. (Please note that this must be done before leaving the airport)

 

Lost Baggage

We apologise for any inconvenience you may experience should your bag be delayed. Such isolated incidents are not typical of our high standard of service and we make every effort to locate your property as quickly as possible.

If your checked-in baggage does not arrive with you at the airport arrival hall, please locate a FlyMontserrat Representative and advise them of the situation. You will also be required to complete and sign a Property Irregularity Report Form, which will be supplied by the FlyMontserrat staff or handling agent. (Please note that this must be done before leaving the airport)

Travel Insurance

Passengers are strongly advised to purchase Travel Insurance which will generally include coverage for lost and stolen baggage. Travel Insurance must be purchased before travel commences.

Baggage Collection and Delivery

If Customs regulations permit, we will attempt to arrange for clearance of lost but found baggage. However, in most cases the passenger is obliged to personally clear the baggage through Customs. If allowed to clear baggage on behalf of customer, we will deliver baggage to your home or hotel at destinations to which we fly. FlyMontserrat will not be responsible for onward carriage of bags.

If your baggage has not been located within seven (7) days, a lost baggage claim should be filed with the airline. At this point, a secondary search will be initiated. You will be contacted immediately should we be successful in locating your baggage. On the other hand, if our efforts are to no avail, your claim will be settled in accordance with the applicable international conventions. The liability for baggage loss is limited to U.S.$20.00 per kilo for checked baggage up to a maximum limit of 23kg (50 lbs).

Important: FlyMontserrat assume no liability for loss, damage or delay to money, jewellery, perishables, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artefacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers).

 

To make a baggage claim or make a comment or suggestion regarding any aspect of our service please use the online ‘Customer Feedback Form’ or write to :

Montserrat Airways Ltd
Customer Relations Manager
PO box 225
Montserrat
British West Indies

Damaged Baggage

If your luggage has been damaged, you must notify a FlyMontserrat Representative before leaving the airport on arrival. Based on the extent of your damage, we will take a report. A written claim must be submitted within 24 hours.

Please note: Except where it can be proved there has been negligence or intent to cause damage, FlyMontserrat assumes no liability for normal wear and tear including damage such as scratches, scuffs and dents to bags, damaged or missing wheels, feet, extending handles, pockets, locks, zippers, pull straps, or other exterior parts or damage due to over-packing, manufacturer's defects and as a result of the bag's contents. Additionally, the airline is not liable for any damage resulting from inspections by the authorities responsible for security screening.

FlyMontserrat will not accept claim for damage (to repair and replace) if the baggage tagged is "Limited Release Tag"; also, damage resulting from over-packing or over weight will not be covered (own risk).

When filing a Baggage Claim you are required to submit your Property Irregularity Report (PIR) which will be supplied by the FlyMontserrat staff or handling agent, Claim Form (see download link below) , copy of your boarding pass and baggage tags. This must be done within 24 hours of passenger arrival.

Important: FlyMontserrat assume no liability for loss, damage or delay to money, jewellery, perishables, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artefacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers).

To make a baggage claim or make a comment or suggestion regarding any aspect of our service please use the online ‘Customer Feedback Form’ or write to :

Montserrat Airways Ltd
Customer Relations Manager
PO box 225
Montserrat
British West Indies

Pilferage

Property Missing from Checked Baggage

FlyMontserrat is only responsible for items missing from checked baggage while it was in the possession of the airline. Pilferage is to be reported within 24 hours of arrival to our handling agent and you must complete a Property Irregularity Report, which will be supplied by the FlyMontserrat staff or handling agent.

The liability for baggage loss, damage or pilferage is limited to U.S.$20.00 per kilo for checked baggage.

Important: FlyMontserrat assume no liability for loss, damage or delay to money, jewellery, perishables, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artefacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers).

FlyMontserrat assumes no liability for loss from carry-on which is in your care.

Some Household Insurance will cover valuable items and items stolen in transit or you may need to purchase special Travel Insurance. It is your responsibility to arrange such cover.

To make a baggage claim or make a comment or suggestion regarding any aspect of our service please use the online ‘Customer Feedback Form’ or write to :

Montserrat Airways Ltd
Customer Relations Manager
PO box 225
Montserrat
British West Indies

FlyMontserrat Customer Privacy Policy

FlyMontserrat has updated its privacy policy in line with new legislation from May 2018 from the European Union. You do not have to do anything but please check our new policy as it relates to you – here.

For full terms and conditions please click here