TERMS AND CONDITIONS
CONDITIONS OF CONTRACT
The following are Montserrat Airways Ltd.’s Conditions of Contract
If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notice headed "Advice to International Passengers on Limitation of Liability."
CONDITIONS OF CONTRACT
As used in this contract "ticket" means this passenger ticket and baggage check, or in the case of a whole charter the charter contract, of which these conditions and notices form part.
"Carriage" is equivalent to "transportation".
"Carrier" means all air carriers that carry or undertake to carry the passenger or his/her baggage hereunder or perform any other service incidental to such air carriage.
"WARSAW CONVENTION" means the Convention for the unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October, 1929 or that Convention as amended at The Hague, 28th September, 1955, whichever may be applicable.
The carriage hereunder is subject to the rules and limitations relating to any liability established by the Warsaw Convention unless such carriage is not "International Carriage" as defined by the Convention.
To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to:
The provisions contained in this ticket;
Carrier's conditions of carriage and related regulations which are made part hereof and are available on application at the offices of carrier, except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
The carrier's name may be abbreviated on the ticket or charter contract, with the full name and its abbreviation being set forth in the carrier's tariffs, conditions of carriage, regulations or timetables. The carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name on the ticket. The agreed stopping place is those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route. Carriage to be performed hereunder, by several successive carriers, is regarded as a single operation.
An Air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
Any exclusion of limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier; and any person whose aircraft is used by the carrier for carriage, its agents, servants, and representatives.
Checked baggage will be delivered to the bearer of the baggage check. In the case of any damage to baggage moving international transportation, a complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt. In case of delay, a complaint must be made within 21 days from date of the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
A ticket is good for carriage for nine months from date of issue, except as otherwise provided in this ticket; in carrier's tariffs; conditions of carriage; or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. The carrier may refuse transportation if the applicable fare or charter price has not been paid.
The carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. The carrier may, without notice, substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket or charter contract in the case of necessity. Schedules are subject to changes without notice. Further, the carrier assumes no responsibility for making connections.
The passenger shall comply with government travel requirements, present exit, entry and other required documents, and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
No Agent, servant, or representative of carrier has authority to alter, modify or waive any provision of this contract.
GENERAL CONDITIONS OF CARRIAGE
The following are the General Conditions of Carriage applying to the carriage of passengers and baggage on MONTSERRAT AIRWAYS LIMITED TRADING AS "FLYMONTSERRAT" routes.
ARTICLE I: DEFINITIONS
In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them.
We, our, ourselves, and us means FLYMONTSERRAT.
You, your, and yourself means any person, except members of the crew, carried or to be carried in an aircraft having a ticket or charter confirmation, including an electronic ticket, if applicable, valid for the transportation. See also the definition for passenger.
Agreed stopping places means those places, except the place of departure and the place of destination, set out in the ticket or charter contract shown in our timetables as scheduled stopping places on your route.
Airline designator code means the two characters or three letters which identify particular air carriers.
Authorized agent means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
Baggage means your personal property accompanying you in connection with your trip. Unless otherwise specified or unless the context otherwise requires, it includes both your checked and unchecked baggage.
Baggage check means those portions of the ticket or charter contract which relate to the carriage of your checked baggage.
Baggage identification tag means a document issued solely for identification of checked baggage.
Carrier means an air carrier other than ourselves, whose airline designator code appears on your ticket or on a conjunction ticket.
Checked baggage means baggage of which we take custody and for which we have issued a baggage check or other means of acceptance.
Conditions of contract means those statements contained in or delivered with your ticket or itinerary/receipt, identified as such and which incorporate these Conditions of Carriage by reference, and notices.
Conjunction ticket means a ticket issued to you with relation to another ticket which together constitute a single contract of carriage.
Convention means whichever of the following instruments are applicable.
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929, hereinafter referred to as the Warsaw Convention.
The Warsaw Convention as amended at The Hague on 28 September 1955.
The Warsaw Convention as amended b Additional Protocol No. I of Montreal (1975).
The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975).
The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975).
As supplemented by the Guadalajara Convention (1961) where applicable.
Coupon means both a paper flight coupon and an electronic coupon.
Damage includes death, wounding, and bodily injury to a passenger, which results in loss, partial loss, theft or other damage arising out of or in connection with carriage or other services incidental to services performed by us.
Days mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day on which notice is dispatched shall not be counted; and furthermore, for purposes of determining duration of validity of a ticket, the day upon which the ticket is issued, or the flight commenced shall not be counted.
Electronic coupon means an electronic flight coupon or other value document held in our database.
Electronic ticket means the itinerary/receipt issued by us or on our behalf, the electronic coupons and, if applicable, a boarding document.
Flight means a flight from one point indicated on the ticket to the next.
Flight coupon means that portion of the ticket that bears the notation good for passage, or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which you are entitled to be carried.
French gold francs means francs containing 65 milligrams of gold with a fineness of nine hundred thousandths.
Itinerary/receipt means a document or documents we issue to passengers travelling on electronic tickets or charter contract that contains the passenger name, flight information and notices.
Passenger means any person, except members of the crew, carried or to be carried in an aircraft, with our consent or with the consent of the carrier. See also the definition for you, your and yourself.
Passenger coupon or passenger receipt means that portion of the ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.
Stopover means a scheduled stop on your journey at a point between the place of departure and the place of destination.
Tariff means the published fares, charges and/or related Conditions of Carriage of an airline filed with the Governments of Canada, United Kingdom, or the United States of America.
Ticket means either the document entitled Passenger Ticket and Baggage Check or the electronic ticket, in each case issued by us or on our behalf and includes the conditions of contract, notices, and coupons.
Unchecked baggage means any of your baggage other than checked baggage.
ARTICLE 2 - APPLICABILITY
Subject to Article 2.2, 2.4, and 2.5, these conditions of carriage will apply to all flights or flight segments where our name or airline designator code is indicated in the carrier box of the ticket for that flight or flight segment.
2.2 Charter Operations:
If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the ticket.
2.3 Code Shares:
On some services we have arrangements with other carriers knows as "Code Share". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply, we will advise you of the carrier operating the aircraft before your purchase your ticket.
2.4 Overriding law:
These conditions of carriage are applicable unless they are inconsistent with tariffs or applicable law in which event such tariffs or laws shall prevail. If any provision of these conditions of' carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.
2.5 Conditions prevail over regulations:
Except as provided in these conditions of carriage, in the event of inconsistency between these conditions of carriage and any of our regulations dealing with particular subjects, these conditions of carriage shall prevail.
ARTICLE 3 -TICKETS
3.1 Requirement for valid ticket:
3.1.1 We will provide carriage only to the passenger named in the ticket or charter contract and you may be required to produce appropriate identification.
3.1.2 A ticket or charter contract is not transferable.
3.1.3 When a ticket has been issued by us or by one of our agents on our behalf it is and remains at all times our property.
3.1.4 Except in the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you present a valid ticket containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. In addition, you shall not be entitled to be carried if the ticket presented is mutilated or if it has been altered otherwise than by us or our authorized agent. In the case of an electronic ticket you shall not be entitled to be carried on a flight unless you provide positive identification and a valid electronic ticket has been duly issued in your name.
3.1.5 In case of either loss or mutilation of all or part of a ticket, or non-presentation of a ticket containing the passenger coupon and all unused flight coupons, we will, on your request, if the ticket has been issued by us or by one of our agents on our behalf, replace such ticket or part of it by issuing a new ticket, provided there is evidence, readily ascertainable at the time, that a ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse us for any costs and losses which are necessarily and reasonably incurred by us or another carrier for misuse of the ticket and which do not result from our own negligence. Where such evidence is not available where you do not sign an agreement. We may require you to pay, up to the full ticket price for a replacement ticket, subject to refund, if and when the issuing carrier is satisfied that the original ticket has not been used before the expiry of its validity. The issuing carrier may levy a reasonable administration charge for this service.
3.1.6 A ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen.
3.1.7 Any ticket bought or changed must be checked by the customer for accuracy on receipt of the itinerary/e-ticket and any mistake made in the booking must be drawn to the attention of Montserrat Airways within 24 hours of purchase or change.
3.1.8 All fares are stated in US dollars (exchange rate US$1 to EC$2.7).
3.2 Period of validity:
3.2.1 Except as otherwise provided in the ticket or in tariffs, these conditions, which may limit the validity of a ticket, in which case limitation will be shown on the ticket, a ticket is valid for:
Nine monhs from the date of issue.
3.2.2 When you are prevented from traveling within the period of validity of the ticket because at the time you request reservations we are unable to confirm a reservation, you must first change your booking to a date that can be reserved in order to keep the reservation alive and then change to the date requested if seats subsequently become available. Changes to reservations will be charged.
3.2.3 If after having commenced your journey, you are prevented from traveling within the period of validity of the ticket by reason of illness, we may extend the period of validity of your ticket until either the date when you become fit to travel (according to a medical certificate) or until our first flight after such date, from the point where the journey is resumed on which space is available for which the fare has been paid. In such circumstances, we may similarly extend the period of validity of tickets of other members of your immediate family accompanying you.
3.2.4 In the event of death of a passenger en route, we may modify the tickets of persons accompanying the passenger by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a passenger who has commenced travel, we may likewise modify the validity of the passenger's tickets and those of his or her immediate family who are accompanying the passenger. Any such modification shall be made on receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) days from the date of the death.
3.3 Coupon sequence and use:
3.3.1 The ticket will not be honored and will lose its validity if all the coupons are not used in the sequence provided in the ticket.
3.3.2 The ticket you have purchased is valid for transportation from your point of origin to the destination as shown on your ticket. The fare you have paid is calculated on the basis of the entire journey shown on the ticket. Should you wish to change your journey you must contact us in advance. The fare for your new journey will be recalculated and you will be given the option of accepting the new price or maintaining your original journey as ticketed. Should you change your journey without our agreement we reserve the right to assess the correct fare for your actual travel and collect from you any difference between the fare you have paid and the fare applicable for your revised journey.
3.3.3 Please be aware that while some types of changes will not result in a changed fare, others, such as changing your point of origin or reversing the direction you travel, can result in an increase in price. Many special fares are valid only on the dates and flights shown on the ticket and may not be changeable at all, or only on payment of an additional fee.
3.3.4. Each coupon will be accepted for carriage in the class of service specified on the coupon on the date and flight for which space has been reserved. When coupons are issued without a reservation being specified, space may be reserved, subject to the conditions of the relevant fare and the availability of space on the flight requested.
3.4 Name and address of carrier:
Our name may be abbreviated to our airline designator code in the ticket. Our address shall be deemed to be the airport of departure shown opposite the first reference to our designator code in the "carrier" box in the ticket or, in the case of an electronic ticket, as indicated for our first flight set out in the itinerary/receipt.
ARTICLE 4 -FARES AND CHARGES
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals.
4.2 Applicable fares:
Subject to Article 4.3, applicable fares are those in effect on the date of payment in full of the ticket. Should you change your itinerary or dates of travel, this may impact the fare to be paid.
4.3 Taxes fees and charges:
4.3.1 Applicable taxes, fees, charges and surcharges imposed by government or other authority, or by the operator of an airport shall be payable by you. At the time you purchase your ticket, you will be advised of all applicable taxes, fees, charges and surcharges known to us and most of these will normally be shown separately on the ticket. However, as the taxes, fees, charges and surcharges imposed on air travel are constantly changing and can be imposed after the date of ticket issuance you may be obliged to pay additional taxes, fees, charges and surcharges, even after the ticket has been issued.
4.3.2 Similarly, in the event any taxes, fees, charges or surcharges which you have paid to us at the time of ticket issuance are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund, less an administration charge.
4.3.3 Note that with the Antigua Airport Administration tax (currently US$37.50 on both in bound and outbound international legs to and from Antigua) this will be charged at check-in. Passengers who can show an onward or inward flight itinerary at check-in showing that they are in transit through Antigua Airport in less than 24 hours will be exempt from this tax. Passengers who cannot show evidence of being in transit at the time of check-in will be required to pay the tax.
Fares and charges are payable in the currency of the country in which the ticket or charter contract is issued, unless another currency is indicated by us or our authorized agent at or before the time payment is made, for example, because of the non-convertibility of the local currency. We may, at our discretion, accept payment in another currency. Fares are shown on our website in US$ (tied at EC$2.7 to the US$).
ARTICLE 5 -RESERVATIONS
5.1 Reservation requirements:
5.1.1 Reservations are not confirmed until recorded as accepted by us or by our authorized agent. All reservations require payment in full (including Change Fees if applicable) before they can be confirmed.
5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations.
5.2 Ticketing time limits:
If you have not paid for the ticket (and change fees) on booking, or within the specified time limit which we or our authorized agent have specified in writing, we may cancel your reservations.
5.3 Personal data:
You recognize that personal data has been given to us for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies in connection with your travel. For these purposes, you authorize us to retain and use such data and to transmit it to our own offices, authorized agents, government agencies, other carriers or the providers of the above-mentioned services.
We do not provide seat selection or allocation service. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety, or security reasons.
5.5 Service charge when space not occupied:
Except in the case of travel on nonrefundable fares, a service charge may be payable by you if you fail to use your reservation.
5.6 Reconfirmation of reservations:
Onward or return reservations may be subject to the requirement to reconfirm the reservation within specified time limits. We recommend that all passengers reconfirm all return bookings at least 48 - 72 hours. You also should check the requirements of any other carriers involved in your journey with them. Where it is required you should reconfirm with the carrier whose code appears for the flight in question on the ticket coupon. Failure to reconfirm may result in cancellation of any onward or return reservations.
5.7 Cancellation of onward reservation:
Notwithstanding Article 5.1, if you do not use a reservation, your return or onward reservations may be cancelled.
Infants are those aged under two years old at the time of travel while the youngest age an infant can travel is 48 hours old.
FlyMontserrat’s special Infant fare is applicable where the infant does not have his/her own seat or baggage allowance, but sits on an adult’s lap. Infants requiring their own seat must be at least 6 months old and will be charged at the adult fare. There must be one adult accompanying each infant seated on an adult’s lap. If one adult wishes to travel with a second infant, he/she must be seated in an approved car-type seat and the applicable adult fare will be charged. If the second infant is under 6 months you must travel with a second accompanying adult.
We do not offer child fares. When an infant reaches its second birthday he/she is required to travel in a seat and all seats are sold irrespective of age. Adult or child should be selected on booking.
5.9.1 Unaccompanied Minors: Can be carried between the age of 8-11 (inclusive). However they must have a responsible adult prepared to sign the forms to supervise the child for the duration of the flight as we have no flight attendanton board. On the ramp our ground staff can supervise unaccompanied minors if the correct paperwork has been completed.
5.10 Passenger weight restriction:
Due to aircraft weight restrictions, passengers weighing 136 kg (300 lbs) or more (including carry on) MUST purchase 2 seats for carriage on our aircraft. Our flights cannot fly overweight and if passengers arrive for flight without having purchased 2 seats and a second seat is not available for purchase at check-in they will be denied boarding with no refund of ticket paid.
5.11 Passenger weight information:
When booking passengers have to declare their weight in lbs. Our maximum loads are calculated based on information supplied by passengers at the time of booking. If passengers present at check-in weighing significantly more than weights declared at booking, passengers may be denied boarding with no refund given.
ARTICLE 6 -CHECK-IN / BOARDING
6.1 Check-in times are a minimum of 70 minutes at all FlyMontserrat locations. Your journey will be smoother if you allow yourself ample time for check-in. Please note that FlyMontserrat reserves the right to cancel reservations of passengers who do not complete their check-in at least 70 minutes before ticketed departure time of the flight.
6.2 Passengers must be present at the boarding gate not later than 30 minutes prior to departure.
6.3 We may cancel the space reserved for you if you fail to arrive at the boarding gate in time.
6.4 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.
6.5 Passengers can check-in on-line 24 hours before departure of the flight thorugh the home page on the FlyMontserrat website. Passengers can use this facility to confirm their departure time but weighing of passengers and bags, passport checks and departure tax formalities must be completed and boarding passes issued at our check-in desk at least 70 minutes before departure.
6.6 Passengers who arrive at the Gate without having first cleared the check-in desk will be asked to return to the check-in desk to complete the formalities. This causes delays (particularly in Antigua) and could lead to passengers missing their flight.
ADVANCE PASSENGER INFORMATION
Any passenger information, including passport or other approved travel documents, we hold about you and your travel arrangements may be disclosed to the government authorities of countries in your itinerary and in the region. This information is known as "Advance Passenger Information". [EAPIS]
ARTICLE 7 -REFUSAL AND LIMITATION OF CARRIAGE
7.1 Right to refuse carriage:
In the reasonable exercise of our discretion, we may refuse to carry you or your baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry you or your baggage if one or more of the following have occurred or we reasonably believe may occur:
7.1.1 Such action is necessary in order to comply with any applicable Government laws, regulations or orders;
7.1.2 The carriage of you or your baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
7.1.3 Your weight is more than 136 kg or 300 lbs and you have not bought two tickets and/or precludes you from sitting side by side with another passenger in our seats or being secured with our seat belts;
7.1.4 Your declared passenger weight given on booking is significantly less than that at check-in.
7.1.5 Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
7.1.6 You have committed misconduct on a previous flight;
7.1.7 You have refused to submit to a security check;
7.1.8 You have not paid the applicable fare, taxes, charges or surcharges;
7.1.9 You do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your documentation during flight or refuse to surrender your travel documents to the flight crew against receipt, when so requested;
7.1.10 You present a ticket that has been acquired unlawfully, has been purchased from an entity other than us or our authorized agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the ticket;
7.1.11 You have not used the coupons in sequence, or you present a ticket, which has been issued or altered in any way, other than by us or our authorized agent, or the ticket is mutilated;
7.1.12 You fail to observe our instructions with respect to safety or security; and
7.1.13 You have previously committed one of the acts or omissions referred to above.
7.1.14 You have an outstanding debt to Montserrat Airways Ltd.
7.2 Special assistance:
7.2.1 Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, and persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us shall not subsequently be refused carriage on the basis of such disability or special requirements.
7.2.2 Passengers requiring wheelchair assistance MUST book this in advance as resources are shared between airlines and they might have been allocated elsewhere.
ARTICLE 8 -BAGGAGE
8.1 Free baggage allowance:
8.1.1. The carriage of baggage is subject to the conditions and limitations below:
The free baggage allowance applicable to an adult passenger will be one checked-in piece of no more than 23 kilos or 50 pounds and carry-on to a maximum of 4.5kilos or 10 lbs. An Infant travelling on an infant fare has no free baggage allowance.
8.1.2 To avoid excess baggage charges all baggage must meet specified requirements of weight (given above) and bags must be within overall dimensions (L+W+H) of sixty two (62) inches. Baggage in excess of the free allowance will be subject to an excess baggage charge and it is advised that advance warning should be given.
8.2 Checked baggage
8.2.1 On delivery to us of your baggage which you wish to check or of your baggage which we require you to check prior to boarding we will take custody of, and issue a baggage identification tag for each piece of your checked baggage.
8.2.2 Checked baggage must have your name or other personal identification affixed to it.
8.2.3 Passengers’ first checked baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security, or operational reasons to carry it on a subsequent flight. If your checked baggage is carried on a subsequent flight, it must be collected by you from the customs hall at the airport and we regret that the airline is not responsible for any costs incurred. Please also note our rules on carriage of excess baggage.
8.3 Unchecked baggage (carry-on):
8.3.1 Air Safety Regulations do not permit the carriage of carry-on baggage within the passenger cabin unless its dimensions permit it to be stored under the passenger seat. For this reason we specify maximum weight and dimensions for baggage which you carry on to the aircraft. The maximum size of all carry-on baggage is 10 “ x 15” x 6” with a maximum weight of 4.5kg (10lbs).
8.3.2 All your personal articles must be weighed and such weight included in the total baggage weight limits except for the following additional items which will be carried free of charge:
- A fully collapsible disabled person's wheelchair (subject to advance notice) and/or walking stick, crutches, and/or braces or other prosthetic device for the passenger's own use; and
- Collapsible Infant pushchair
- Umbrella and/or a coat.
8.3.3. We will, when space permits, allow you to carry a 'laptop' personal computer, over and above your cabin baggage allowance. When space does not permit, we will require the laptop to be assessed as part of your free baggage allowance.
8.3.4 Objects not suitable for carriage as checked baggage (such as delicate musical instruments) and which do not meet the requirements in Article 8.8.1, will only be accepted for carriage in the passenger cabin if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service.
8.4 Collection and delivery of checked baggage:
8.4.1 You are required to collect your checked baggage as soon as it is made available at your destination. Should your checked baggage not be claimed within three months of the time it is made available, we or the Airport Authorities may dispose of it without any liability to you.
8.4.2 Only the bearer of the baggage check and baggage identification tag is entitled to delivery of the checked baggage.
8.4.3 If a person claiming checked baggage is unable to produce the baggage check and identify the baggage by means of a baggage identification tag, we deliver the baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the baggage.
8.5 Excess baggage:
8.5.1 You will be required to pay a charge for carriage of baggage in excess of the free baggage allowance. No single item weighing more than 32 kilos/70 pounds will be accepted as checked baggage.
8.5.2 Excess/oversized/overweight baggage will only be accepted on a space available (standby) basis, subject to charge and might have to travel on a subsequent flight. Note at peak times excess baggage rarely travels on the same flight.
8.5.3 Perishable items will not be accepted as standby baggage
8.5.4 Musical instruments are not included in passengers free baggage allowance. Normal excess baggage charges apply to the total weight of the instruments and are accepted on a space available basis only.
8.5.5 Excess Baggage, taken on a standby basis will be accepted with the understanding that FLYMONTSERRAT is not liable for delays in the transportation of the baggage to its destination. Also, FLYMONTSERRAT will not accept responsibility for the customs clearance and/or the ground transportation cost incurred by passengers for the collection of stand by baggage.
8.6 EXCESS BAGGAGE - CHARGES
The following are the charges and fees to be applied to overweight, oversized and excess baggage per sector:
up to 50 lbs/23kg
1st checked bag
USD 50.00 flat rate
|USD 60.00 flat rate|
USD 50.00 flat rate
|USD 60.00 flat rate|
Overweight Bag Fee:
Will apply to all passengers whose single baggage weight is 51 to 70 pound or whose carry-on is more than 4.5 kg or 10 lbs;
Oversized Bag Fee:
Any item of baggage exceeding the overall dimensions of 62 in or 157 cm. baggage must fit through the baggage hold door.
Extra Bag Fee:
Each item of baggage in excess of the one allowable piece. This will apply to carry-on if weight or dimensions limits exceed the free allowance.
All charges are calculated on a one-way basis and will be collected on check-in.
8.7 Items unacceptable as baggage:
8.7.1 You must not include in your baggage:
Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations, further information is available from us on request, and shown below.
Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;
Items, which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe, by reason of their weight, size, shape or character or which are fragile or perishable having regards to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.
8.7.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as baggage. We may at our discretion accept firearms and ammunition for hunting and sporting purposes as checked baggage. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article 8.7. 1.
8.7.3 We may, at our discretion, accept as checked baggage, weapons, such as antique firearms, swords, knives and similar items, but they will not be permitted in the cabin of the aircraft.
8.7.4 You must not include in checked baggage perishables, money, jewelry, precious metals, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.
8.7.5 If despite being prohibited, any items referred to in Articles 8.7.I, 8.7.2 and 8.7.4 are included in your baggage, we shall not be responsible for any loss or damage to such items.
8.8 Right to refuse carriage:
8.8.1 Subject to Articles 8.7.2 we will refuse to carry as baggage any items described in Article 8.7, and we may refuse further carriage of any such items on discovery.
8.8.2 We may refuse to carry as baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, contents or character, safety, operational reasons, or the comfort of other passengers. Information about unacceptable items is available upon request.
8.8.3 We may refuse to accept baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers.
8.9 Right of search:
For reasons of safety and security we may request that you permit a search, x-ray, or other type of scan be made of your person and baggage. If you are not available, your baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your baggage contains any item described in Article 8.7.l or any firearms, ammunition or weapons, which have not been presented to us in accordance with Articles 8.7.2 or 8.7.3. If you are unwilling to comply with such request, we may refuse to carry you and your baggage. In the event an x-ray or other scan causes damages to you or your baggage, we shall not be liable for such damage unless due to our fault or negligence.
You must have written approval from us to carry every animal (including service/assistance/guide dogs) on every sector of flight with us. Approval should be sought at least 48 hours before flight, sending in all veterinary paperwork. Animals will be carried subject to the following conditions:
8.10.1 You must ensure that animals such as dogs, cats, household birds, and other pets are properly crated and accompanied by valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit, failing which, they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us which are available on request.
8.10.2 If accepted as baggage, the animal, together with its container and food, shall not be included in your free baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate.
8.10.3 Subject to the requirements of clause 8.1, recognised service/assistance/guide dogs (in containers) accompanying passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance, if there is room available and seats do not have to be removed. Space is limited on scheduled flights and dogs larger than 30 lbs might have to accompany passengers on a charter. All service/assistance/guide dogs will only be carried subject to conditions specified by us, which are available on request.
8.10.4 Where carriage is not subject to the liability rules of the Convention, except in the case of our own negligence, we are not responsible for injury to, loss, sickness, or death of an animal which we have agreed to carry.
8.10.5 We will have no liability in respect of any such animal not having all the necessary exit, entry, health, and other documents necessary or convenient with respect to the animal's entry into or passage through any country, state, or territory; and the person carrying the animal must reimburse us for any fines, cost, losses of liabilities reasonably imposed or incurred by us as a result.
8.10.6 It is the animal owner's responsibility to book a vet to check the animal being carried at origin and destination. The name of the vets should be supplied when making the application for travel.
ARTICLE 9 -SCHEDULES, DELAYS, CHANGES and CANCELLATION OF FLIGHTS
9.1.1 We undertake to use our best efforts to carry you and your baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel. We may have to change the time of flights, often for reasons beyond our control, and consequently times shown in timetables cannot be guaranteed.
9.1.2 Delays caused by situations outside the Company’s control (for example bad weather, airport closures, security,immigration, air traffic & ramp delays and airport personnel strikes) that inconvenience passengers who miss onward flight connections, meetings or have to stay overnight in hotels will not be the responsibility of FlyMontserrat. It is advised that passengers take out insurance to help compensate them in this eventuality. Please refer to Article 11.2 regarding refunds in such situations where delays are outside the Company’s control.
9.1.3 Passengers should leave contact details when booking so the Airline can alert passengers to any planned change to their scheduled flight times. If no contact numbers are possible it is up to the passenger to reconfirm their departure time with the Airline the day before travel.
9.2 Cancellation, rerouting, delays, etc on scheduled services:
9.2.1 If we cancel a flight, fail to operate a flight reasonably according to the schedule (within 5 hours), fail to stop at your destination or stopover destination , we shall, at your option, either:
Carry you on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your ticket;
Within a reasonable period of time, re-route you to the destination shown on your ticket by our own services or those of another carrier or by other mutually agreed means and class of transportation. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference; or
Make a refund to you in accordance with the provisions of Article 11.2.
9.2.2 Upon the occurrence of any of the matters set out in Article 9.2.1, the remedies outlined in Article 9.2.1 are the sole and exclusive remedies available to you; and we shall have no further liability to you.
9.3 Substitution of Carrier/Aircraft:
We reserve the right to substitute an alternative carrier and/or aircraft.
9.4 Misconnections to other Carriers:
FLYMONTSERRAT accepts no responsibility for separate connections to or from Montserrat Airways Limited trading as Fly Montserrat’s flight to any other airline where separate tickets are used.
9.5 'POINT-TO-POINT' Airline
FlyMontserrat is a 'point-to-point' airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by FlyMontserrat or other carriers. Passengers must clear customs and immigration before checking in for a FlyMontserrat flight. They must also clear customs and immigration after disembarking from a FlyMontserrat flight before continuing their onward journey with another airline.
9.6 Flight and Name Changes
9.6.1 No changes can be made to a reservation once a passenger has checked in for a flight.
9.6.2 No changes can be made to a reservation within six hours of ticketed flight time. A ticket that has not been changed and paid for at this point will be considered flown and has no value.
9.6.3 Flight changes, subject to seat availability and charges, must be made by telephoning or visiting FlyMontserrat’s office in Montserrat or visiting FlyMontserrat’s handling agents in Antigua, (both subject to opening hours).
9.6.4 Where changes are permited, flight dates, times, and routes are changeable, subject to seat availability at the time, at the rate of US$35 per flight sector/per person/per change. For Full Y or YOW fares, in addition to the change fee, any price difference between the original ticket price paid and the new price available at the time of the flight change is charged. Please note that if the total price on the new flight is lower, no refund will be made and the change fee is still applicable.
With flights booked on discounted fares, the customer must first upgrade the ticket to a full Y or YOW fare, paying the difference in price, and then pay the Change Fee for the change requested.
9.6.5 A passenger name can be changed at the rate of US$35 per passenger, per sector. Any name change made to a flight reservation must be for that individual passenger’s complete flight itinerary. Once one sector of a booking has been flown the name cannot be changed for subsequent sectors on the same booking.
ARTICLE 10. CANCELLATION, REROUTING, DELAYS, ETC ON CHARTER SERVICES:
10.1.1 We undertake to use our best efforts to carry you and your baggage at the time requested but we may have to change the time of flights for reasons beyond our control.
10.1.2 Delays caused by situations outside the Company’s control (for example bad weather, airport closures, security delays and airport personnel strikes) that inconvenience passengers who miss onward flight connections, meetings or have to stay overnight in hotels will not be the responsibility of FlyMontserrat. It is advised that passengers take out insurance to help compensate them in this eventuality.
If the delay has been caused by events within the Company’s control, and are more than 5 hours, we will refund that portion of the flight booking that has not been flown.
10.1.3 If the passenger or customer cancels a charter flight the following cancellation terms will apply (unless specified on your contract):
Penalties for CHANGES made in Private Charters:
Changing a charter on the day of the flight counts as a cancellation and will result in a penalty charge of 100% of the charter price;
Changing a charter before the day of flight has to be renegotiated.
Penalties for CANCELLATION of Private Charters:
Cancellation more than 7 days before flight - 25% of charter price
Cancellation 7 days to 48 hours before flight - 50% of charter price;
Cancellation less than 48 hours before flight - 75% of charter price ;
Cancellation On the Day of the flight - 100% of charter price.
10.1.4 Departure times are shown on the charter confirmation. Should the passengers not be ready to board at a time to meet that departure time then this constitutes a no show in accordance with 10.1.3 above. The company will use its best efforts to make alternative arrangements wherever possible but is under no obligation whatsoever so to do. Any additional costs arising as a result of the company making alternative arrangements will be payable by the passengers prior to departure.
10.1.5 We reserve the right to substitute an alternative carrier and/or aircraft.
ARTICLE 11 -REFUNDS
In those instances when a refund is authorized (see flight itinerary fare conditions), we will refund a valid ticket or any unused portion in accordance with the applicable fare rules or tariff, as follows:
11.1.1 Except as otherwise provided in this Article, we shall refund the person who has paid for the ticket, upon presentation of satisfactory proof of such payment.
11.1.2 If a ticket has been paid for by a person other than the passenger named in the ticket, and the ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the ticket, or to that person's order.
11.1.3 Refunds will only be made on surrender to us of the ticket and all unused flight coupons.
11.2 Involuntary refunds:
11.2.1 If we cancel a flight, fail to operate a flight reasonably according to schedule (within 5 hours of scheduled departure time), fail to stop at your destination or stopover, or cause you to miss a connecting flight on which you hold a reservation (assuming a minimum connecting time of two and a half hours has been allowed), the amount of the refund shall be as follows:
If no portion of the ticket has been used, an amount equal to the fare paid; and
If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the fare for the transportation used.
11.3 Voluntary refunds:
11.3.1 If you are entitled to a refund of your valid ticket for reasons other than those set out in Article 11.2 (see flight itinerary fare conditions), the amount of the refund shall be as follows:
18.104.22.168 If no portion of the ticket has been used, an amount equal to the fare paid less any reasonable service charges or cancellation fees;
11.3.2 If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used, less any reasonable service charges and cancellation fees
11.4 Right to refuse refund:
11.4.1 We may refuse a refund where application is made after the expiry of the validity of the ticket.
11.4.2 We may refuse a refund on a ticket which has been presented to us or to government officials, as evidence of intention to depart from the country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another carrier or another means of transport.
We reserve the right to make a refund in the same manner and the same currency used to pay for the ticket.
11.6 By whom ticket refundable:
Voluntary refunds will be made only by the carrier which originally issued the ticket or by its agent if so authorized.
ARTICLE 12 -CONDUCT ABOARD AIRCRAFT
If in our opinion you conduct yourself onboard the aircraft so as to endanger the aircraft or any person or property on board; obstruct the crew in the performance of their duties; or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol, or drug consumption; or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point or refused any further carriage on the whole of our flight network. Further, you may be prosecuted for offences committed onboard the aircraft.
12.2 Electronic devices:
For safety reasons, we may forbid or limit operation onboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
ARTICLE 13 -ARRANGEMENTS FOR ADDITIONAL SERVICES
13.1 Provision of additional services:
If we make arrangements for you with any third party to provide any services other than carriage by air or if we issue a ticket or voucher relating to transportation of services, other than carriage by air, provided by a third party such as hotel reservations or car rental, in doing so, we act only as agent for such third party, whose terms and conditions will apply.
13.2 Arrangements for additional services:
If we are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from us upon request.
ARTICLE 14 -ADMINISTRATIVE FORMALITIES
You are responsible for obtaining all required travel and health documents, visas and permissions for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into, or through which you transit.
14.1.1 We shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws regulations, orders, demands, requirements, rules or instructions.
14.2 Travel documents:
Prior to travel, you must present all exit, entry, health, and other documents required by law, regulation, order, demand, or other requirement of the countries concerned, and permit us to take it and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements or your travel documents do not appear to be in order.
14.3 Refusal of entry:
If you are denied entry into any country, you must pay to us the cost of any fine or charge assessed against us by the Government concerned and the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
14.4 Passenger responsible for fines, detention costs, etc.:
If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands, or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your ticket or any of your funds in our possession.
14.5 Customs inspection:
If required, you shall attend inspection of your baggage by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
14.6 Security inspection:
You shall submit to any security checks by governments, airport officials, carriers, or by us.
ARTICLE 15 -SUCCESSIVE CARRIERS
Carriage to be performed by us and other carriers under one ticket or a conjunction ticket is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to Article 16.1.2 (b).
ARTICLE 16 -LIABILITY FOR DAMAGE
16.1 The liability of FLYMONTSERRAT and each carrier involved in your journey will be determined by its own Conditions of Carriage. Our liability provisions are as follows:
16.1.1 Unless otherwise stated herein, international travel, as defined in the Convention, is subject to the liability rules of the Convention.
16.1.2 Where your carriage is not subject to the liability rules of the Convention, the following rules shall apply:
16.1.2 (a) Any liability we have for damage, will be reduced by any negligence on your part which causes or contributes to the damage in accordance with applicable law.
16.1.2 (b) We will be liable only for damage occurring during carriage on flights or flight segments where our airline designator code appears in the carrier box of the ticket for that flight or flight segment. If we issue a ticket or if we check baggage for carriage on another carrier, we do so only as agent for the other carrier.
16.1.2 (c) We will not be liable for damage to unchecked baggage unless such damage is caused by our negligence.
16.1.2 (d) We are not liable for any damage arising from our compliance with applicable laws; government rules and regulations; or from your failure to comply with the same.
16.1.2 (e) Except in the case of an act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, our liability, in the case of damage to checked baggage, shall be limited to 250 (two hundred and fifty) gold francs per kilogram, and, in the case of damage to Unchecked Baggage, shall be limited to 5000 (five thousand) gold francs per kilogram per passenger, provided that if in accordance with applicable law, different limits of liability are applicable, such different limits shall apply. If the weight of the baggage is not recorded on the baggage check, it is presumed that the total weight of the checked baggage does not exceed the applicable free baggage allowance for the class of carriage concerned. If in the case of checked baggage a higher value is declared in writing pursuant to an excess valuation facility, our liability shall be limited to such higher declared value.
16.1.2 (f) Except where other specific provision is made in these conditions, if we are liable to you, we will compensate you for all losses and costs which you can prove you directly incurred as a result in accordance with the applicable law, but we will not, in any circumstance, be liable for:
(i) Any losses or costs not reasonably foreseeable by us at the time the contract of carriage was concluded;
(ii) Any losses or costs caused otherwise and by our breach of contract or breach of duty, to you;
(iii) Any loss of profits or business losses;
(iv) Any losses which indirectly flowed from the breach of contract or breach of duty to you; and
(v) Any indirect or consequential loss when you are travelling in the course of or for the purpose of business.
16.1.2 (g) We are not liable for any damage caused by your baggage. You shall be responsible for any damage caused by your baggage to other persons or property, including our property.
16.1.2.(h) We are not liable for normal wear and tear of baggage including damage such as scratches, scuffs or dents to bags, damage to wheels, feet, extending handles, pockets, locks, zippers, pull straps or other exterior parts, or damage due to over-packing, manufacturer's defects and as a result of the bag's contents. Additionally, the airline is not liable for any damage resulting from inspections by the authorities responsible for security screening.
16.1.2 (i) We shall have no liability whatsoever for damage to articles not permitted to be contained in checked baggage under Article 8.7, including fragile or perishable items, items having a special value, such as money, jewelry, keys, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples.
16.1.2 (j) We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
16.1.2 (k) The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our authorized agents, servants, employees, and representatives to the same extent as they apply to us. The total amount recoverable from us and from such authorized agents, employees, representatives, and persons shall not exceed the amount of our own liability, if any.
16.1.2 (l) Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
16.1.2 (m) All items in both checked and unchecked baggage must be sufficiently well packed to ensure they cannot be damaged.
ARTICLE 17 -TIME LIMITATION ON CLAIMS AND ACTIONS
17.1 Notice of claims:
17.1.1 Acceptance of baggage by the bearer of the baggage check without complaint at the time of delivery is sufficient evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.
17.1.2 If you wish to file a claim or an action regarding damage to checked baggage, you must notify us as soon as you discover the damage, before you leave the airport. If you wish to file a claim or an action regarding delay of checked baggage, you must notify us within twenty-one (21) days from the date the baggage has been placed at your disposal. Every such notification must be made in writing.
17.1.3 Any claim for missing items from your checked baggage must be notified to us within 24 hours of receipt with a Property Irrgularity Report form completed.
17.2 Limitation of actions:
Any right to damages shall be extinguished if an action is not brought within two years of the date of arrival at destination; the date on which the aircraft was scheduled to arrive; or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of Montserrat.
ARTICLE 18 - MODIFICATION AND WAIVER
These conditions may only be modified in writing by an employee authorized to do so.
ARTICLE 19 - OTHER CONDITIONS
Carriage of you and your baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions, as varied from time to time, are important. They concern among other things:
(i) The carriage of unaccompanied minors, pregnant women and sick passengers;
(ii) Restrictions on use of electronic devices and items; and
(iii) Limited liability on claims.
Regulations and conditions concerning these matters are contained in this Manual and other FLYMONTSERRAT sources.
ARTICLE 20 - LIABILITY LIMITATIONS
20.1 Advice to International Passenger on Limitation of Liability
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts for death of or personal injury to passengers is limited in most cases to proven damages not to exceed U.S. $75,000 per passenger and that this liability, up to such limit, shall not depend on negligence on the part of the Carrier.
For such passengers travelling by a Carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited, in most cases, to approximately U.S. $10,000 or US$20,000.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information, please consult your airline or insurance company representative.
NOTE: The limit of liability of US$75,000 above is inclusive of legal fees and costs. Except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.
20.2 Notice of Baggage Liability Limitations:
Liability for loss, delay, or damage to baggage is limited, unless a higher value is declared in advance and additional charges are paid. For most international travel, including domestic portions of international journeys, the liability limit is approximately US$9.07 per pound or US$20.00 per kg for checked baggage to a maximum limit of 23kg (50lbs) and a total liability limit of US$100.00 per passenger for unchecked baggage.